Fairytale Wedding Cars

Terms & Conditions

The following terms and conditions apply to all bookings and may only be varied

by Fairytale wedding Cars in writing. Bookings are accepted only on condition

that the Hirer understands and accepts these terms and conditions and that

payment of the booking fee signifies such full and unconditional acceptance

by the Hirer.

1. Viewing, Booking and Our Service.

(a) Viewing of our cars is encouraged and is by appointment only as the vehicles

are undercover and someone has to be present. They also could be out on hire

and we would not like you to waste your journey.

(b) Should you wish to book one or more of our cars, a quotation will be

provided. Once we have received your booking fee (by cash, bank transfer or

debit card payment), we will confirm the booking in writing and send you a

receipt via email. The cars concerned will then be held for you. The booking is

not “confirmed” until a booking fee (£100.00 per vehicle) has been paid.

IMPORTANT! We are frequently receiving several enquiries for the same

wedding dates. As some people are not immediately getting back to us, we

now have no option but to take the first booking fee that is produced. To

avoid disappointment, if you really want our cars, please pay the fee

(c) The booking fee is non-refundable; unless another client books the same date

and cars after your cancellation (see 3a).

(d) If you change from two cars to one, the £100.00 booking fee is nonrefundable

unless we get a booking for the car you have cancelled.

(e) Any changes or additions to journeys not discussed at the time of

booking will incur extra charges. Prices for our services are quoted on

information given at the time of booking. (see note (f) below if you are

having tea service at church!)

(f) Full contact is to be kept at all times by both parties, especially with regard to

change of home address, email address and contact telephone numbers.

2. Payment Terms.

(a) As mentioned in section (1b) the booking fee to be paid for each vehicle is

£100.00. This is to be paid at the time of booking (not enquiry). A vehicle is not

considered to be “held” for any booking until that booking fee is received and the  booking is thereby ‘confirmed’.

A confirmation letter and receipt will then be sent to you via email.

The outstanding balance paid eight weeks before the hire date

(as in 2b below).

(b) The outstanding balance is to be paid eight weeks prior to the hire date,

otherwise, we will consider the booking is cancelled with any fees paid forfeited

and the car/s released for other bookings.

(c) For last-minute bookings (anytime within eight weeks of hire date) the full

balance must be paid straight away. (See 3a below for cancellation terms.)

3. Cancellation.

(a) In the event of a cancellation, by you, of the hire at any time within a 6 month

period up to the date of hire, 100% of the monies paid will be forfeited, unless

another client books the same date. Outstanding hire fees will only be paid back

to you, once we have received full payment from the replacement client. If it’s

before the 6 months, we will refund any interim payments but NOT the booking

fee as this is non-refundable.

(b) In the rare event of a cancellation by Fairytale Wedding Cars, all monies paid

will be refunded to you. No further compensation will be made or paid and no

liability will be accepted by the company for any consequential loss or

disappointment.

(c) In the event of a date move by the hirer, all monies that were due to be paid

for the original date will still need paying. This balance will be used to cover the

hire on the new date. Also, be aware that the new date you want to move your

wedding too may include extra charges as we price by date and the wedding

information given at the time of the booking.

(d) If you cancel the wedding or our services 6 months or less before the original

wedding date then the full outstanding balance still needs paying. You have

entered into a contract with us and we have held the date for you, thus stopping

us from taking any bookings for your date. The only way we can avoid you having

to pay is if we get another wedding for the cancelled date and the funds are

equivalent to what was outstanding. We will then fully refund your balance (but

not booking fee). Unfortunately, we have had to add this term as some people

are moving the date, or cancelling the wedding due to not having enough

funds for the wedding or other reasons. In the meantime, we have lost out on

financial income and a date has been held (sometimes for 2 years!) then

discarded last minute with little chance of us finding a replacement

customer. Failure to pay the balance will force Fairytale Weddings Cars to

take legal action.

4. Vehicles.

(a) Our company operates a fleet of very desirable classic cars, many of which

are older vehicles and while we maintain them to the best of our ability in firstclass condition,

possibly a mechanical incident, accident or other problem may

occur at a most inconvenient time and prevent the requested car from

 completing the hire. In these cases, either the best possible substitute vehicle will

be provided at our cost (by preference, it will be another classic car but this may

not be possible in all cases) in order to complete the hire or we will return any

prepaid booking fees and/or part or full hire charges at the discretion of

Fairytale Wedding Cars.

(b) No further compensation will be made or paid and no liability will be

accepted by the company for any consequential loss or disappointment.

(c) If the interruption occurs after the commencement of the hire, we will do

everything we can to get you to the required destination on time, but sometimes

despite the best will in the world, the impossible is not achievable.

Again, no further compensation will be made or paid and no liability will be

accepted by the company for any consequential loss or disappointment.

5. Safety and Comfort.

(a) The age of the cars means that seat-belts are either not fitted or that only

some are fitted. We do not have any small child restraint or baby seat facilities

but will use your own child seat if compatible. Children are advised to use safety

belts if they are available.

(b) Our classic cars, highly maintained and state of the art when built typically

have only modest heating facilities.

(c) The cars are groomed thoroughly prior to hiring, but no liability can be

accepted for clothing stained or marked by road grime, oil or grease, however

unlikely this may be, from any part of the vehicle. We do advise you be aware

that running engine exhausts omit sooty black water and the rubber tyres may

mark clothing too. The underside of the cars WILL be oily so long dress trains or

veils need to be looked after when approaching the cars (especially in windy

conditions during photos). The driver will remind you to avoid certain parts of

the car like the exhaust etc.

6. Delays.

(a) We are not responsible for Acts of God, traffic delays or delays caused by our

clients.

(b) No responsibility will be accepted for restrictions relating to vehicle access at

any location.

7. Driving.

(a) The chauffeur will use his/her judgment to drive at reasonable speeds in

relation to the prevailing road, traffic and weather conditions, and will not

normally exceed 60 mph on the open road nor 30 mph in built-up areas.

(b) The vehicles in our fleet are only insured for our chauffeurs. No other person

may drive the vehicles under any circumstances (unless authorised by the owner

and over the age of 30 for insurance reasons).

(c) The chauffeur has the last word on route and timings undertaken, in

accordance with road, traffic and weather conditions. If you request an alternate

route during the journey and this subsequently leads to late arrival at your

 destination, we will not be held responsible. We do check the route the day

before your wedding just to make sure there are no problems on the day. It might

not be a route you would take but often there are reasons like for example we

plan it so the car arrives outside the venue with all main passenger doors outside

the venue opening on the kerb for safety and photographic/video reasons.

8. Behavior.

(a) The hirer will be held responsible for any and all damage to vehicles and/or

equipment if caused by them or any of their guests.

(b) Smoking, eating and drug-taking is forbidden in the vehicles. As is stopping to

go to the shops etc on route as this affects timings for the venue and

photographer.

(c) Drinking in the vehicles is permitted at the sole discretion of the chauffeur.

(d) The hirer will be held responsible for the conduct of any and all passengers in

the vehicle at all times.

(e) We reserve the right to immediately terminate any and all services to unruly

and/or abusive passengers or anybody in our opinion who is unfit to travel.

(f) The person making the booking is considered to be the Hirer and accepts all

responsibility as to the conduct of any passengers.

(g) It is the hirer’s responsibility to insure his or her own personal effects and

those of any guests that travel in our vehicles.

Our Commitment to Privacy:

Your privacy is important to us; we adhere to the principles of The Data

Protection Act 1998. We use the information you provide about yourself when

placing a query or booking only to complete that query or booking. We do not

share this information with outside parties. During the vehicle hire, any

conversations overheard by our drivers inside the vehicles are totally

confidential and never disclosed to third parties.

Your Rights:

In addition to the company’s safeguards, your personal data is protected in the

UK by the Data Protection Act. This provides amongst other things that the data

we hold about you should be processed lawfully and fairly. It should be accurate,

relevant and not excessive. The information should, where necessary, be kept up

to date and not retained for longer than is necessary. It should be kept securely

to prevent unauthorised access by other people. For a modest fee, you have the

right to see what is held about you and correct any inaccuracies.

Please note we operate 24 hours digital CCTV recording at our premises and your

visit will be recorded to hard drive but will be overwritten after 30 days. Images

and audio are being monitored for the purposes of crime prevention and public

safety as specified in the 1998 CCTV Data Protection Act.